Shipping

Where I can get my order?

You can receive it at the address you choose (address, work, etc. or pickup at the PALMADOG store.

How long will it take for my order to arrive?

Delivery times depend on the type of shipping selected. For Europe we calculate 4-7 days. Express shipments are 1 to 2 business days.

How much do I have to pay for shipping?

Pickup at the PALMADOG store is ofcourse for fre. Shipping costs is defined in the buying process before payment.

Can I track the status of my order?

Yes, through "my account" in orders you can see the status of your order. If you are not registered, click on the "Order information" link in the confirmation email to follow up.

What is the process of home delivery? (Only Mallorca)

If you have chosen home delivery, we will send you a shipping confirmation email (when your order leaves the warehouse), another with a tracking number (with a link to the courier company's website) and finally the carrier will contact you by SMS or e-mail to inform you of the delivery of your order.

What is the store delivery process?

In case you have chosen the collection in store, we will notify you of the arrival of the merchandise through an email (you will have 15 days to collect it). It is necessary to present the order number and the DNI of the person who is going to pick it up.