General Information

In which countries can i shop online?

You can make your purchase from any country.

In how many languages ​​can I navigate?

The navigation languages ​​of PALMADOG.COM are: English, Spanish and swedish.

Are the prices the same in the online store and the regular PALMADOG store?

Generally yes, but it is possible that there can be variations depending on campaigns and promotions.

Will I receive the same product that I see in the photo?

Yes. However, bare in mind that our products are mostly artisan, which implies that there could be a slight difference in the finish.

Can I send an order with a giftcard?

Yes, you just have to check the Gift Card box inside your shopping basket. For more information, see the GiftCard section.

Is it possible to receive periodic information in my email with the latest news and offers from PALMADOG?

Yes. Simply by subscribing to our NEWSLETTER available on the web www.palmadog.com

Can I unsubscribe from the PALMADOG Newsletter?

In the NEWSLETTER you receive there is an option to unsubscribe. You can also do it by writing an email through the web contact form or by contacting us by phone.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with instructions to restore a new password.

How I can make sure I made my purchase?

Once your order is made, you will receive a confirmation email. If you do not receive it, contact us, either through the web contact form or through the contact phone of our store.

Can I know what status my order is in?

Yes, you can see the updated status of your order in real time. To do this, access the "orders placed" section of your account. If you are not registered, click on the "Order information" link in the confirmation email.

Can I remove an item from my order?

Yes. From the shopping basket you can delete the items you do not want as long as you have not processed the order, that is, you have not completed the payment process for it.

Can I cancel my order?

Yes. You can cancel your order, as long as its status allows it. To do this, access the "orders placed" section of your account. If you are not registered, go to the "Order information" link in the confirmation email and click cancel.

What should I do if I receive a defect product?

PALMADOG only sells items in perfect condition, so if, exceptionally, a product arrives with some defect, contact us through the contact form on the web or through our customer service phone number.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact us through the web contact form or through our customer service telephone number.